It has been well recognized that effective communication is the core of successful pharmacovigilance. The purpose of interactions among healthcare professionals, patients, regulators and pharmacovigilance experts is to manage risks with medicine and prevent patient harm. Although communication is not a new issue, there is an urgent need of ideas with which to practice it appropriately and experiment new methods.
Why is it urgent? Adverse drug reaction (ADR) can be life
threatening and is in fact a leading cause of morbidity and mortality. The lack
of information and communication has been discussed and seen as a challenge for
pharmacovigilance professionals. It is common for people to ask for advice and
remedies from websites and social media in today’s world. Although most people
have access to information, not many really understand what they are reading or
get the knowledge they are looking for, since not all content on the Internet
is validated.
Patients are concerned about their lack of understanding, and
want their medical risks to be taken seriously; while healthcare professionals
tend to prefer benefits to risks of medicines.
The difference in perceptions can and should only be eliminated by
two-way communication. This requires surveys and research on patients for an
extended period. Additionally, it would be beneficial for patients to have
longer and more detailed consultations; however, it will be more expensive and
put pressure on healthcare professionals.
Communication between healthcare professionals, regulators and
the public is also challenging. The public often demands information and
transparency, while decision makers’ priority is benefit-risk balance. Since
experts and regulators fear the public drug scare, or failed vaccination
programme, it is understandable that they are reluctant to explain to mass
media all the risks and possible harms that medicines may cause.
Successful communication achieves advocacy. Failure can create
social problem and damage public trust in government, which is difficult to
rebuild. For these reasons communication in pharmacovigilance is a challenging
task that should be focused on and carefully practiced by health authorities.
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